Rita El Khoury / Android Authority
TL;DR
- A number of Pixel 6 collection customers have reported their gadgets bricking after performing a manufacturing facility reset.
- The difficulty seems to be linked to a current software program replace and impacts Pixel 6, 6 Professional, and 6a fashions.
- Google’s momentary resolution is to both wait quarter-hour after updating earlier than resetting or to manufacturing facility reset earlier than putting in the replace.
Yesterday, we reported that a number of customers of the Google Pixel 6 series encountered a vital downside, bricking their devices within the course of. The difficulty occurred when customers tried a manufacturing facility reset, a typical process for troubleshooting or formatting a tool. As an alternative of efficiently resetting, the gadgets did not reboot, displaying error messages about lacking system information.
In response, Google has up to date its support page with a short lived workaround. Right here’s what Google stated:
Hello Pixel Neighborhood,
We’ve just lately acquired experiences from some customers who’ve run into points manufacturing facility resetting their Pixel 6, 6 Professional, and 6a after they take the newest system replace. We perceive that manufacturing facility resetting isn’t one thing many customers do recurrently, however as a result of we care about your expertise and need to hold you knowledgeable, we wish to share these further particulars with you:
- To keep away from this concern, we suggest leaving your machine powered on and idle for 15 minutesafter it has rebooted following a system replace. After that point it’s possible you’ll manufacturing facility reset your machine. Alternatively, you’ll be able to manufacturing facility reset your machine earlier than taking the newest system replace.
- When you’ve already manufacturing facility reset your Pixel 6, 6 Professional, or 6a and are experiencing points, keep tuned to this thread for additional data and updates. The group has recognized the foundation explanation for the problem and is engaged on growing the absolute best resolution.
Our groups are actively working to repair this concern. We admire your endurance and assist.
Thanks,
The Google Pixel Assist Group
In accordance with the assertion, the problem is expounded to new software program replace installs. The corporate advises customers who haven’t but carried out a manufacturing facility reset to depart their gadgets on and idle for quarter-hour after rebooting following a system replace. Alternatively, customers can manufacturing facility reset earlier than putting in the newest replace.
Sadly, this presents no aid for customers whose gadgets are already bricked. Google states that it has recognized the foundation trigger and is engaged on an answer, which it’ll replace in the identical thread, however for now, affected customers are left in limbo. So far as we all know, makes an attempt to get better gadgets utilizing the Android Flash Instrument and Pixel Restore Instrument have confirmed unsuccessful.
The difficulty’s origin stays a thriller, and it doesn’t appear to have an effect on all Pixel 6 customers universally. In our personal testing, we have been in a position to carry out a manufacturing facility reset on a Pixel 6 operating the newest Android 15 beta with none points.
Google has not supplied a timeline for a repair, and we strongly suggest avoiding manufacturing facility resetting your Pixel 6 machine till Google releases a definitive resolution. We’ll proceed to observe this story and supply updates as extra data turns into obtainable.
