Google Nest Hub and Audio not answering? You’re not alone

Google Pixel Tablet vs Google Nest Hub Front

C. Scott Brown / Android Authority

TL;DR

  • Google’s Nest Hub and Audio have stopped responding to primary instructions for a lot of customers.
  • The problem began a couple of days in the past and remains to be ongoing.
  • Easy issues just like the climate or time make Assistant spin and cargo indefinitely, with out offering any reply.

Replace: January 3, 2024 (1:06 AM ET): We’ve obtained phrase from Google that the problem ought to be resolved for many customers now.

“The staff remains to be investigating the foundation trigger however have resolved the problem, so all customers ought to be up and working now,” a Google consultant informed Android Authority by way of electronic mail.


Unique article: January 2, 2024 (10:24 AM ET): I returned from my Christmas trip a couple of days in the past to search out that my Google sensible audio system and shows have determined to utterly ignore me. I used to be asking a easy query, “Hey Google, what’s the climate?” — the identical query I’ve requested numerous instances earlier than, however all I obtained was the animation loading for a number of minutes and no reply.

At first, I believed it was a geolocation concern, however the climate was exhibiting up precisely on my Nest Hub’s show and giving me all the main points if I manually clicked on it. It was simply bugging out with voice instructions.

Figuring out that my Google audio system have determined to be contrarian to me not too long ago (perhaps as a result of I’m utilizing Gemini on my telephone?), I informed my husband to attempt it. He obtained the identical infinite loading animation. We repeated this on our second-gen Nest Hub and two Nest Audios to no avail. The Pixel Pill appeared hit-and-miss. We disconnected all of them from energy, rebooted our router, replugged them, and linked them once more to no avail. We tried altering the Assistant voice, too, enabling and disabling a number of languages, nonetheless to no avail. I recorded the video under to point out you the issue in motion.

I additionally tried different voice instructions. Turning off the lights or beginning the vacuum work, so do many sensible dwelling controls. Enjoying music additionally works. Setting timers is hit-and-miss. Several users are complaining about this exact same issue on Google’s Support forums, and so they’re saying it’s additionally occurring on the Nest Hub Max in addition to the first-gen Google Residence and Google Residence Mini. Some have utterly reset their audio system to see if that will repair the issue, nevertheless it hasn’t.

Like all of those studies, it’s very primary instructions which are tripping my audio system. “What’s the climate?” or “What time is it?” make the Nest Hub and Audio go utterly dumb. As if the audio system are negotiating with one another and attempting to see which one ought to reply to me and failing to search out the correct one. Most instances, it’s my telephone close by that solutions me first. This used to occur once I was on a shitty 2Mbps connection greater than three years in the past, nevertheless it has by no means occurred on my 600Mbps+ connection since then.

Are you going through this similar concern? Let me know within the feedback, please. I’ve reached out to Google to ask for remark, and can replace this text if I hear again.

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