Is Steven Waechter’s frozen Motorola Edge cellphone a misplaced trigger? The corporate has despatched him a alternative — which additionally has frozen up. What’s the repair?
Query
My Motorola Edge cellphone is flawed. It crashes each day and reboots, generally a number of occasions.
Motorola’s tech assist says I ought to simply manufacturing facility reset it or run it in secure mode. I’ve completed that. It doesn’t reboot when it’s in secure mode. It really works positive after being manufacturing facility reset, which deletes all apps and content material.
I didn’t purchase this cellphone to make use of with out apps. It might run apps and that’s why I purchased it. Motorola has changed it as soon as, however I’m nonetheless having the issue. It’s the kind of cellphone apparently. I requested them to interchange it with one other mannequin (I’ve had Motorola earlier than with no downside). They’ve refused to do something besides make me return the cellphone for alternative.
I wrote to the entire government contacts in your web site however received no response in any respect. Motorola clearly desires to maintain me busy till the guarantee expires.
I purchased the cellphone from Finest Purchase, nevertheless it gained’t assist me both. I have to both get this changed with one other mannequin that doesn’t have these technical issues or return it for a refund so I can purchase one thing else. Are you able to assist me? — Steven Waechter, Lake Havasu Metropolis, Ariz.
Reply
Motorola ought to have supplied you a refund or changed the cellphone with a distinct mannequin, which was nonetheless beneath guarantee. So why didn’t it?
Motorola provides you 14 days to return your buy. If you happen to hold it longer, then the system’s guarantee applies, and the producer can restore, change, or refund it. And naturally, it’s going to at all times attempt to restore as a result of that’s the least costly possibility. (Associated: Help! My HP Envy doesn’t work. Can I get a replacement or a refund?)
I’ve to say, I’m baffled by your case. You’re saying that Motorola despatched you two non-working telephones. Is that potential? (Associated: My T-Mobile phone doesn’t work — now what?)
Sure. A fast on-line seek for Motorola Edge issues suggests it is a identified subject. The telephones reportedly freeze up and have to be restarted. That is one motive why conducting cautious analysis earlier than shopping for a cellphone is crucial. I understand you’ve had a Motorola cellphone earlier than, however as you be aware, not all Motorolas are created equally. There are different, extra problem-free fashions. (Associated: Help! My phone’s been disconnected!)
And the way about Finest Purchase? It additionally has a 14-day return coverage, however as well as, it prices a $45 return payment for “activatable” gadgets like your cellphone. That’s not useful.
What do you have to do in case your Motorola Edge cellphone freezes?
The Edge, as I discussed, has a repute for freezing. Listed here are a number of steps you may take to unfreeze your system:
Attempt a mushy reset
Press and maintain the ability button for 10 to twenty seconds. If profitable, your cellphone ought to restart.
If that doesn’t work, transfer on to those extra superior steps:
Power restart
Press and maintain each the ability button and quantity down button for 10 to twenty seconds. Launch if you see the Motorola brand.
Clear the cache partition
Flip off your cellphone. Press and maintain the quantity down button and energy button concurrently. When the boot display seems, use quantity buttons to navigate to “Restoration mode.”
Verify for software program updates
As soon as your cellphone is responsive, go to Settings > System > Superior > System updates. Set up any accessible updates.
Uninstall current apps
If the freeze occurred after putting in a brand new app, strive uninstalling it.
And as a final resort …
Attempt a manufacturing facility reset. Don’t overlook to again up your information first. Then go to Settings > System > Reset choices > Erase all information (manufacturing facility reset)
Most freezes are software-related and you’ll resolve them with out skilled assist. However not all of them. If these steps don’t work, you’ll have to contact Motorola assist or go to a certified restore middle. Bear in mind to examine your guarantee standing earlier than you name.
However how about your cellphone?
Learn how to keep away from a frozen Motorola Edge cellphone
Cautious analysis and perhaps shopping for by way of one other on-line retailer. Amazon.com and most sellers on the platform supply returns for objects inside 30 days of receipt of cargo. Throughout that window, there’s additionally no restocking payment. One month would have been sufficient to find out that your Motorola cellphone was a dud.
You may need appealed your case to an government at Finest Purchase. I record the names, numbers, and electronic mail addresses of the Best Buy and Motorola customer support executives on this web site. (Here’s our guide to getting better customer service.)
I see you tried the Motorola contacts however nobody responded. That’s too dangerous as a result of they may have prevented this text from being written by merely replying to your message. How laborious is that? You say you reached out to Finest Purchase however its executives brushed you off as properly.
Come on.
I contacted Motorola in your behalf. A consultant contacted me and mentioned Motorola had been offering “steady assist” since your buy.
“We have now assigned him a private technician from our highest degree of assist in addition to an engineer to help,” he added. “We have now additionally supplied to improve him to a ThinkPhone unit at his request, which he has accepted.”
