The Business of Hotels: 9 Strategies to build the ultimate hospitality team

This book is for hospitality, Hotel & Restaurant leaders, executives & general managers who know that the pathway to success and profit in their business is through their teams but don’t know how to get the performance they need. Especially in times of crisis. This book will reveal how to empower your supervisors and managers and build an ultimate team that will grow your business to its full potential. It is for anyone that wants to have a great team and will take you through 9 strategies to build a highly resilient and effective hospitality team.

All 9 strategies are:
(1) simple to implement
(2) designed to be rolling within 90 days, and
(3) with minimal or no additional cost
Hereby shifting your team and growing your profitability

The book is divided into three main parts: Clarity – Growth – Support
CLARITY with these three steps: clarity for your Business, develop your one-page plan including a 3–5-year vision, 12-month goals, and a 90-day plan. Clarity with your Team, who is on your team? whom to train, coach, and develop or incent, and, more importantly, who should be removed. Get clarity on how you invest your time in your business. What activities you should do based on the skills and enjoyment you have in doing them,.
GROW your team – you will be taught: How to conduct a coaching session for your one on one weekly meeting on how to coach, strategize and support your managers. Easy ways to grow your team through simple, clear communication and efficient meetings. A simple and efficient decision-making process that you can implement at all levels of your organization.
SUPPORT your team – you will learn: Five ways to get feedback and engage your team and how to use this gift. How to get aligned with your direct reports in terms of coaching, support, and direction, and last but not least support your team in helping them to select the best people to join your team through three interview processes.
You will find some useful and simple tools to implement ,ways to make your team strong and supportive of each other. When you want to improve the quality of your product and service, it’s easier with an empower & happier team – a team that will be sure to give guests the best experience, so they stay loyal to the hotel brand.

Guillaume is an experienced business coach as well as a former General Manager of luxury and business hotels and resorts around the world. He serves his global clients nowadays through workshops, (individual and group) coaching programs, and team development activities.