The Manager’s Dilemma: How to Empower Your Team’s Problem-Solving (Performance Development Series)

Product Description

***Amazon Best Seller***
As a natural problem-solver, can you stop solving problems to help your team? Managers tend to be great problem-solvers. Team members bring issues to their manager, for a whole range of reasons. What happens when a team member brings an issue to their manager…the great problem-solver?

Well, it depends. Some managers reign in their urges to “get involved”. The rest? They just dive straight into that urge and sort the issue out. Which is great for that one issue. But what about the 10s or 100s of other issues that need to be sorted daily?

You can see where this is going, can’t you? Lots of interruptions. Frustration. Decision fatigue. Drowning under the weight…Is this inevitable? As a manager, do you have to just
put up with this?

No, there is another way. We can signpost how escalated problems should be presented. Diagnose which problem-solving steps team members get stuck at. Understand human dynamics and how they show up. Coach individuals to empower them to sort out their own issues. Build their confidence and free them up. More importantly, free you up!

Based on real-world practical application, read the Manager’s Dilemma and you’ll understand:

The valid and invalid reasons of escalation
The steps of problem-solving
The manager’s problem-solving mindset and the role it plays
A range of common team member profiles and how to develop them, from their starting point
Prompts to apply the framework to your own situation
Guidance on how to introduce this approach

Want to start freeing up your time?

Review

“For those stuck in the manager’s dilemma, this book provides a practical roadmap to get out of it.  The author writes in a style that makes it accessible for all and poses questions that makes the reader think and guides them to reflect on their own team.  5 stars, thoroughly recommend.”  
                                                                          –
Elle Carroll, Executive Leader

“Provides a comprehensive guide to empowering team members through enabling the reader to understand the drivers behind team members’ approach to problem-solving and providing decision pathways to universal scenarios faced by managers.  A clear and structured guide to enhancing team problem-solving abilities.  5 stars”               –
Damien Ruigrok, Senior Manager

“A clear and concise guide to support senior executives as they work to create problem solving as a core capability within their teams.  Successfully pushing decision making accountabilities down the chain of command releases exec time to focus on the more strategic-level directioning.  Easier said than done – this books helps business execs navigate the journey.  5 stars.”                                                                    –
Aoife Lucey, Director