Think about investing almost $300 within the first full-color Kindle, solely to note a refined yellow tint on the backside of the display screen that does not appear to go away. This has been a typical commentary shared by some new Kindle Colorsoft customers on social media, with responses starting from gentle annoyance to refund requests.
Amazon launched the Kindle Colorsoft just a few weeks in the past, sparking pleasure amongst followers. This new full-color Kindle is particularly interesting for readers of comics and graphic novels, and even these upgrading from older Kindles can now get pleasure from vibrant, full-color guide covers.
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Although we won’t say for sure, the yellow bar may very well be a part of a software program downside, as some customers report that this digital espresso stain wasn’t seen till a current software program replace, so it will possibly probably be remediated with one other over-the-air replace. ZDNET recently reviewed the Kindle Colorsoft, and Allison Murray, the author at present testing the e-reader, reviews she will be able to’t see a yellow tinge on the display screen whereas studying, although it’s noticeable in footage (see above).
If that is solely a software program difficulty, it should not cease clients from shopping for the brand new full-color Kindle. Nevertheless, if the sight of the yellow tinge bothered me sufficient to return a tool due to it, I would maintain off on shopping for a Kindle Colorsoft till the difficulty was fastened.
“That is extremely noticeable when the gadget is meant to be evenly lit and coloured like a chunk of paper,” a Reddit consumer wrote in a post sharing his dissatisfaction with the Kindle Colorsoft. “I contacted Amazon about it and they’re sending a alternative gadget underneath guarantee. I’ll see if this new one is any higher, however could also be returning it in the long run and conserving my years previous Paperwhite if this new one is less than expectations for a $300 gadget.”
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The mysterious yellow bar is not obviously apparent, but it surely’s sufficient to trouble many customers, which I would not choose after they’ve paid $280 for the gadget. It is the sort of factor that when you see it, you simply cannot unsee it.
“It is like something, the place it bothers some individuals quite a bit and others not. Even when it is not an enormous factor, although, I perceive wanting such an costly gadget to look the best way it is purported to,” one other Reddit user commented.
ZDNET contacted Amazon for feedback on this difficulty, and a spokesperson acknowledged the issue and clarified that solely “a small quantity” of customers had reported the discoloration points. The corporate is instructing clients to contact customer support for a alternative or refund, which might point out that that is extra of a {hardware} difficulty than a software program one.
“A small variety of clients have reported a yellow band alongside the underside of the show,” Amazon stated. “We take the standard of our merchandise critically—clients who discover this may attain out to our customer support workforce for a alternative or refund, and we’re making the suitable changes to make sure that new gadgets won’t expertise this difficulty transferring ahead.”
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It seems the order for customer support to supply a refund or alternative is new, as some Kindle Colorsoft customers stated that that they had points getting a alternative earlier than Amazon issued its newest assertion.
“I acquired my Kindle an hour in the past and observed the yellow stripe instantly. After I open the guide, it stretches to the edges as nicely. I contacted the client companies and I selected the refund although they did not provide me the choice to trade,” one other Reddit consumer added.
Other than a yellow bar on the show, some Kindle Colorsoft customers complain of a crosshatching impact, probably because of the E Ink Kaleido 3 shade e-paper know-how. One of these show overlays a shade filter array onto a normal black-and-white e-paper layer, rendering as much as 4,000 colours at 150 ppi decision for shade content material. Black-and-white content material with the Kaleido 3 shade show is rendered at 300 ppi.
