The vacations are in all probability absolutely the worst time for a software program replace to render Meta’s Quest headsets unusable, however that’s precisely the scenario we’re in proper now. Based on posts on Reddit and Meta’s own forums, customers are experiencing points with model new and current Quest 2, Quest 3, and Quest 3S headsets primarily locking themselves into both an error message or a unending black display screen after putting in their most up-to-date software program.
It’s not solely clear what’s inflicting the bug, though a preferred principle throughout Meta’s boards appears to heart on units that haven’t been used shortly. Basically, whereas customers working the latest Quest firmware appear to have the ability to replace their units simply high quality, these updating from older variations of the firmware usually tend to encounter issues (that would come with me, though my headset is presently just a few hundred miles away from me, so I’ll should depend on consumer reviews as a substitute).
Nevertheless, the difficulty additionally appears to be frequent on newer headsets, in response to Reddit. Right here, customers report that model new headsets will try the replace as quickly as turning on, locking into an error message as quickly because the replace completes.
It’s attainable new headsets which may have been sitting on a shelf for some time would even be working outdated firmware, however one frequent thread throughout each Reddit and Meta’s boards is that manufacturing facility resets aren’t serving to, and must be averted. Likelihood is you’ll simply be unable besides up, as a substitute being caught on a black display screen till you quit.
Whereas Meta discussion board members say customer support initially failed to assist past suggesting they purchase a refurbished Quest as a substitute, the corporate has since modified its tune. At the moment, Meta is suggesting Quest house owners experiencing the difficulty try to reboot the headset by powering it down, then holding the facility button for 45 seconds earlier than releasing it.
It’s not a assured repair, nevertheless it’s higher than nothing. Supposedly, a extra strong resolution is on the best way, as Meta says it’s working to resolve the issue “as quickly as attainable.”
For now, redditors experiencing the difficulty are advising new Quest house owners keep away from turning on their headsets whereas current Quest house owners ought to maintain off on any updates. Presumably, new Quest house owners might additionally flip their headset on in a location with out wifi to keep away from the replace, though performance on a brand new headset will probably be severely restricted with out web entry.
